EA Makes a Peace Offering Print E-mail
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Written by Thomas "CigDangle" Balistreri   
Monday, 03 December 2007

[News] [PS3] [X360]

Less than a week ago, EA acknowledged there was a widespread problem with the guitarsincluded in both the Xbox 360 version and the PS3 version of Rock Band.  Immediately, they set a process of quickly exchanging your faulty controller for a new, redesigned one.  The problem is, they may have made it too easy, and ultimately, they simply did not have enough to go around.

This resulted in delays; the two day shipping promised to many has turned into a week or more, as the manufacturer rushes to keep up with demand.  EA understands your frustration, and in a surprising PR move, is attempting to make up for it....with a free game!

If you are one of the gamers patiently awaiting their guitar, do not be surprised if you are sent an email similar to the one my brother received:


From: Rock Band Support [mailto: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ]
Sent: Saturday, December 01, 2007 9:12 PM
To: <Removed>
Subject: Notification of Delayed Shipment

Greetings Rocker,

Congratulations on your purchase of Rock Band!

After reviewing our records, we see that your recent request for a replacement guitar has been subject to an unacceptably long delay due to a late shipment from our manufacturer.

By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.

We are sorry if your first experience with Rock Band has not met your expectations. We hope our gift will show you how committed we are to your satisfaction.

Thank you,

The Rock Band Team


I am genuinely shocked.  It has been awhile since I've seen a company of this size truly try to make amends with its customers.  Ultimately, its akin to a $60 rebate for your trouble.  Well played, EA!

 

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Last Updated ( Monday, 03 December 2007 )

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